Frequently Asked Questions

Here you will find most common questions that we are asked about Disney Cakes & Sweets.

If your question isn't answered here, please contact our Customer Services Team.


Select a General question...

I can't get through on the phone number given >

We have several lines dedicated to helping you, but they can be busy at peak times, so please keep trying. Alternatively, you can email our customer service team at customerservice@eaglemoss.com.

How can I get back copies? >

To order back copies, please visit mycollectionshop.com

How can I get copies if I live outside the USA? >

Unfortunately we cannot send copies outside the USA at the moment.

I can't see some of the pages on the website. Help! >

This may be a temporary problem, so please click Refresh in your browser to reload the page. If you are experiencing problems getting through to the secure order area when trying to place a subscription order, please contact our customer service team.

Select a Subscription Question...

How much does it cost to subscribe? >

Get Issues 1 & 2 for FREE just pay $6.95 for S&H. Each issue thereafter is $6.95 each + $1.95 each for S&H. If you would like to subscribe you can do so via our subscription page.

Can I get the free gifts without subscribing? >

These gifts are exclusive to subscribers. If you would like to subscribe, visit our subscribe page.

What methods of payments do you accept? >

You can pay by Direct Debit, Paypal, Visa, Delta or Mastercard. Please visit our subscribe page and follow the simple payment steps on the secure order form to start your subscription. Alternatively, you can call our Customer Services Team and they will happily make the arrangements for you.

I have not received all my issues, can you help? >

Our customer service team can sort this out for you. Please call them at 1-800-261-6898.

I have received the wrong issue/s. >

We are really sorry about that. We will replace all of your incorrect copies with the correct issues. Please contact our customer service team at 1-800-261-6898.

How do I cancel my subscription? >

You can cancel your subscription at any time by simply contacting our customer service team by phone.

I'm not sure about the metric/imperial conversion tables that appear on page 27 >

A few people have asked us about this. The conversions given are all approximate, and have been rounded up or down for ease of use.

We would like to reassure readers that all our recipes have been tested using both the metric and imperial measurements. To ensure good results when baking, never mix metric and imperial measures in one recipe; stick to one system or the other.

Cake mixture or dough containing certain fruits or strong colours may cause some discolouration to silicone moulds when baked. This will not affect the performance of this product.

Baking Gallery

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Customer Guarantee

When you subscribe to Disney Cakes and Sweets you'll receive the first 2 issues FREE! Just pay $6.95 for shipping. Then, each month, you will receive four new issues direct to your door at the low price of $6.95 plus $1.95 shipping and handling each. As a subscriber, you will also receive 4 fantastic gifts worth over $80!

This superb decorating collection is inspired by all of your favorite Disney characters, and each issue comes with delicious recipes to make amazing cakes and sugarcraft creations. Every recipe and design has been tried and tested by our baking team to help you achieve great results.

All of our products are also covered by our 30-day money back guarantee: you can return any shipment for a refund, no questions asked! (less Shipping & Handling).

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You can subscribe today using our highly secure and easy to use online order area.